Question 1

I cannot upload my documents. What is wrong?

Accepted Answer

This is usually due to file size or format. Please ensure your documents meet these criteria:
 • Format: We accept PDF, JPG, and PNG files only.
 • Size: Each file should be smaller than 5 MB.
 • Filename: Avoid special characters (like * / ? < >) in the file name. If your file is too large, please compress it using a free online tool and try uploading again.

Question 2

I submitted my application but didn't receive a confirmation email.

Accepted Answer

Automated emails sometimes land in the Spam or Junk folders. Please check these folders first. If you still cannot find it within 30 minutes, you can verify if your application was received by entering your passport number or reference code on our Track Application (https://www.evisalbania.com/track-application)page. If the system shows your application, it has been successfully received.

Question 3

I am having trouble opening the Visa PDF file.

Accepted Answer

Some mobile devices have trouble opening secure PDF files. We recommend downloading and opening your visa document on a desktop computer or laptop. Ensure you have a PDF reader installed (like Adobe Acrobat Reader). If the file appears blank, try downloading it again from the tracking page.

Question 4

The website page is not loading or gives an error.

Accepted Answer

Please try the following troubleshooting steps:
1. Browser: Use Google Chrome, Mozilla Firefox, or Microsoft Edge for the best compatibility.
2. Cache: Clear your browser's cache and cookies.
3. Device: If you are on a mobile phone, try switching to a desktop computer. If the issue persists, please take a screenshot of the error message and send it to us via the Contact Us (https://www.evisalbania.com/help-center-official-faq/contact-us)page.

Question 5

My session expired while filling out the form.

Accepted Answer

For security reasons, our application form has a time-out feature to protect your personal data. If you leave the page idle for too long, the session will expire. We recommend having all your documents (Passport scan, Photo, Bank Statement) prepared and saved on your device before you start the application process to avoid timeouts.

Question 6

I entered the wrong email address. How can I get my visa?

Accepted Answer

If you made a typo in your email address, you won't receive our notifications. However, you can still retrieve your visa. Go to the Track Application (https://www.evisalbania.com/track-application)page and use your Reference Number (if you saved it). If you don't have the Reference Number, please contact our support team immediately with your Passport Number and Full Name so we can update your email record.